Refund Policy

While we stand firmly behind the quality of our offerings, we understand that exceptional circumstances may arise. Thus, we have outlined our refund process to ensure your satisfaction.

1.Refund Principles:

Our business operator operates on the principle of delivering exceptional service and products. In general, we do not provide refunds about non-proxy reasons. However, we are committed to resolving any concerns or issues you may have regarding our services or products.

2.Raising an Objection:

If, for any reason, you find yourself unsatisfied with the service provided by our business operator, we encourage you to raise your objection. Your concerns are of utmost importance to us, and we are here to assist you promptly and effectively.

3.Resolution Process:

Upon receiving your objection, our Customer Support Team will promptly investigate the matter and work diligently to resolve your concern. We are committed to finding a mutually satisfactory solution that aligns with our commitment to customer satisfaction.

4.Exceptional Circumstances:

While our general policy does not favor refunds about non-proxy reasons, we acknowledge that there may be exceptional cases where a refund may be deemed appropriate. These exceptional circumstances will be evaluated on a case-by-case basis.

5.Refund Determination:

In cases where a refund is deemed appropriate, our business operator will determine the refund amount based on the specifics of the situation. This determination will be communicated to you along with an estimated timeline for the refund process.

6.Timely Communication:

Throughout the refund process, we pledge to maintain open lines of communication with you. We will keep you informed about the progress of your objection and the resolution status.